Job Order: 5344
Staff Representative: Tim Jadwin
Position: Account Supervisor
Location: Illinois
Company Summary:
Healthcare communications agency specializing in developing strategic healthcare communications through various sales promotions and educational solutions for healthcare clients.
Description:
Position Summary
The Account Supervisor (AS) is a brand champion, demonstrating strong ownership of the brand keeping the focus on brand success. An AS manages his/her business including the supervision of the account team.
Responsibilities
- Project Development
- Develops strategic skills, masters tactical planning and implementation
- Ensures all creative and tactics developed support the brand positioning
- Continually seeks brand building opportunities/ways to overcome obstacles
- Appropriately interprets and applies market research data
- Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics
- Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product
- Champions the creative product
- Works with team to ensure all work is delivered on time and accurately
- Client Relations
- Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress
- Attends client meetings/conventions/market research and handles timely follow-up
- Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations
- Financial
- Maintains financial control of all client work (estimates, jobs, fees, billing) within the guidelines of the client’s budget
- Generates project lists for fee development
- Prepares forecasts and updates regularly
- Identifies opportunities to realize incremental income
Team Building/Leadership
- Spearheads preparation of strategic options, copy strategy, and creative
- Delegates tasks as appropriate while ensuring quality meets agency standards
- Evaluates performance of account team members and makes developmental recommendations
Performance Standards
- Demonstrates client and brand knowledge
- Demonstrates passion for the brand and creative product
- Earns the respect and trust of the client and of his/her internal agency team
- Is in command of all key data pertaining to his/her brand
- Knows his/her brand inside and out, and is able to clearly communicate a point of view regarding strategic issues relevant to the brand
- Is on top of specific tasks that have been delegated to other members of the team
- Effective at providing direction and answering team questions about assignments
- Helps ensure that appropriate resources are available to cover the workload during heavy volume periods (such as for POA submissions)
- Demonstrates an understanding of brand positioning, the product, and its performance
- Demonstrates an understanding of income sources and client compensation structure
- Understands the objectives and outcomes of common market research methodologies
- Demonstrates excellent interpersonal and listening skills
- Exercises good judgment
- Works well with others; team player
- Manages time well
- Excellent verbal and written skills; solid presentation skills
- Professional conduct
- Follows up to ensure goals are met through encouragement and constructive feedback and provides direction when needed
Requirements
- Bachelor’s degree
- 4-6 years in account services at a healthcare communications/advertising agency.
- Strong knowledge of Microsoft Office (Word, Excel, PowerPoint)
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